Privacy Policy

Introduction

Proshine Detailing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our vehicle detailing services.

We provide professional vehicle detailing services across Hampshire, Surrey and West Sussex.

Information We Collect

We may collect the following information when you enquire about or book our services:

Personal details: Your name, email address and telephone number.
Vehicle information: Your vehicle make, model, registration number and any relevant details about its condition.
Booking information: Your preferred appointment date, location and selected service.
Enquiry details: Information you provide through our contact forms, emails, telephone calls or social media messages.
Website information: Technical information, such as your IP address and information about how you use our website, where applicable.

We only collect information that is reasonably necessary to provide our services and operate our business.

How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide quotations.
Arrange and manage bookings.
Deliver our vehicle detailing services.
Communicate with you about appointments and services.
Process payments and maintain business records.
Improve our website and customer experience.
Meet our legal and regulatory obligations.

We will only use your information where we have an appropriate lawful basis to do so.

Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third-party service providers where necessary to operate our business, such as website hosting providers, booking systems, payment processors and email providers.

We may also disclose information where required by law or where necessary to protect our legal rights.

Any third parties handling your personal information should do so in accordance with applicable data protection requirements.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your information is retained only for as long as reasonably necessary for the purposes outlined in this policy, including fulfilling bookings, maintaining business records and meeting legal obligations.

The retention period will depend on the type of information and the reason it was collected.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support its functionality and, where applicable, understand how visitors interact with our website.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Object to or request restrictions on certain types of processing.
Request a copy of your information in a portable format where applicable.
Withdraw consent where we rely on consent to process your information.

To exercise your rights, please contact us using the details provided below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Links to Other Websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal obligations.

Any updates will be published on this page, with the revised date shown at the top.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Proshine Detailing through our website's contact page.